I've built my career on the notion that how work gets done is as impactful to results as what that work is. Most recently I've been leading intelligent process automation work: I build robots for a living.
+I've built my career on the notion that how work gets done is as impactful to results as what that work is. Most recently I've been leading the effort to bring ATB's ten year retail strategy to life.
Along the way I've developed an expertise in product management, lean six sigma, design thinking, agile software development, process management and gained experience in recruitment, coaching and people development, data visualization and even a little web development.
@@ -134,7 +134,7 @@ function onStart()My team and I bring ATB's strategies to life as they relate to the people, technology and spaces that make up our retail branch network across Alberta. I'm responsible for the successful delivery of all manner of projects relating to this.
+My team and I are responsible for taking ATB's strategies that relate to our retail branch network and turning them into concrete actions. We lead, assemble cross-functional teams to take on, and are responsible for the successful delivery of all manner of projects that support a vision of banking for the next decade.
Acted as the primary point of contact for small and medium business customers based throughout the UK and beyond, providing banking support and services. Assisted with transactional queries both simple and complex. Sold and advised clients on a wide variety of products and services. Demonstrated a commitment to providing industry leading levels of customer service, and received multiple individual awards for excellent customer satisfaction scores.
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