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==
<section class="resume-section d-flex align-items-center" id="summary">
    <div class="w-100">
    <h1 class="master">Jason <span class="altaccent">Williams</span></h1>
    <div class="mt-n1 mb-5">4<sup>th</sup> Floor, 1207 11 Ave SW · Calgary, AB, T3C 0M5 · <a href="tel:+15872888242">(587) 288-8242</a> · <a href="/contact">&#106;&#64;&#115;&#111;&#110;&#45;&#119;&#105;&#108;&#108;&#105;&#97;&#109;&#115;&#46;&#99;&#97;</a>
    </div>
        
    <p class="main">I've built my career on the notion that <em>how</em> work gets done is as impactful to results as <em>what</em> that work is. Most recently I've been leading <a href="https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/intelligent-process-automation-the-engine-at-the-core-of-the-next-generation-operating-model">intelligent process automation</a> work: I build robots for a living.</p>
        
    <p class="mb-5">Along the way I've developed an expertise in product management, lean six sigma, design thinking, agile software development, process management and gained experience in recruitment, coaching and people development, data visualization and even a little web development.</p>

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</section>
    
<section class="resume-section d-flex align-items-center" id="skills">
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        <h1>Skills &amp; Expertise</h1>
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                        <h2 class="card-title">Product Management</h2>
                        <ul>
                            <li>Product strategy and roadmap development</li>
                            <li>Project charter development</li>
                            <li>Design thinking; Design sprint facilitation</li>
                            <li>User story mapping</li>
                            <li>Agile product ownership</li>
                            <li>Backlog grooming</li>
                            <li>Prioritization</li>
                        </ul>
                    </div>
                </div>
            </div>
            
            <div class="masonry-wrapper col-sm-6 col-xl-4">
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                        <h2 class="card-title">Project Management</h2>
                        <ul>
                            <li>Business case development</li>
                            <li>Stakeholder management</li>
                            <li>Agile project management, especially Scrum</li>
                            <li>SAFe</li>
                            <li>Quality metric definition and control</li>
                            <li>Work breakdown and scheduling</li>
                            <li>Budgeting</li>
                            <li>Change management</li>
                            <li>Risk management</li>
                            <li>Communication planning</li>
                        </ul>
                    </div>
                </div>
            </div>

            <div class="masonry-wrapper col-sm-6 col-xl-4">
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                        <h2 class="card-title">Lean Six-Sigma</h2>
                        <ul>
                            <li>6σ project management (DMAIC and DMADV)</li>
                            <li>Value stream mapping</li>
                            <li>Value-add analysis and waste (muda) reduction</li>
                            <li>Kaizen facilitation</li>
                            <li>Root causes analysis</li>
                            <li>Visual management</li>
                            <li>Kanban</li>
                        </ul>
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                        <h2 class="card-title">Business Analysis</h2>
                        <ul>
                            <li>Opportunity evaluation</li>
                            <li>Requirement elicitation and documentation</li>
                            <li>Process and workflow modelling</li>
                            <li>Risk assessment, tracking and management</li>
                            <li>Solution analysis</li>
                            <li>Solution validation and assessment</li>
                            <li>Functional design</li>
                        </ul>
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                        <h2 class="card-title">Business Technology</h2>
                        <ul>
                            <li>Google G-Suite</li>
                            <li>Microsoft Office suite, including Visio, Project</li>
                            <li>JIRA</li>
                            <li>Confluence</li>
                            <li>Microsoft SharePoint
                            <li>ARIS (business process modelling and management tool)</li>
                            <li>Google Data Studio</li>
                            <li>SAP (including SAP personas)</li>
                            <li>VBA, Google Apps Script, JavaScript</li>
                            <li>MiniTab (6σ statistical analysis tool)</li>
                        </ul>
                    </div>
                </div>
            </div>
        </div>
    </div>
</section>

<section class="resume-section d-flex align-items-center" id="experience">
    <div class="w-100">
        <h1 class="mb-0">Experience Highlights</h1>
        <p class="mb-5 ml-1"><i class="fab fa-linkedin"></i> See more of my career experience on <a href="#">my LinkedIn profile</a>.</p>

        <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
            <div class="resume-content">
                <h2 class="mb-0">Senior Manager, Intelligent Process Automation</h2>
                <h3 class="mb-3">ATB Financial · Calgary, Canada</h3>
                <p>As a product manager for automation I’ve had the opportunity to bring together elements of design thinking and Lean with techniques for process management and Agile project management to help grow ATB’s capabilities in intelligent process automation from a single squad attempting to automate processes in a like-for-like way to a mature team operating from a well established framework.</p>
                <p>In addition to playing a leading role in developing that framework I also led the team’s efforts in federating that model: establishing a centre of excellence within the automation team while decentralizing the capabilities by teaching other teams how to automate their business processes as well as leading the development of automation products for loan servicing, Mastercard and deposit maintenance.</p>
            </div>
            <div class="resume-date text-md-right">
                <span class="text-primary">January 2018 - Present</span>
            </div>
        </div>
        
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                <h2 class="mb-0">Manager, Work Reimagined Labs</h2>
                <h3 class="mb-3">ATB Financial · Calgary, Canada</h3>
                <p>Responsible for helping teams across the organization reimagine their business processes to better take advantage of new, more collaborative tools. My focus was on establishing a framework and a playbook for this that borrowed heavily from the “Design Sprint” methodology for design thinking popularized at Google Ventures. I led a team of lab facilitators.</p>
            </div>
            <div class="resume-date text-md-right">
                <span class="text-primary">September 2017 - January 2018</span>
            </div>
        </div>

        <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
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                <h2 class="mb-0">Project Manager, Retail Financial Services</h2>
                <h3 class="mb-3">ATB Financial · Calgary, Canada</h3>
                <p>Expanding upon my already proven ability to lead projects from inception to completion on time and on budget, the project manager role afforded me the opportunity to build and lead effective project teams. Responsible for project planning, management of project stakeholders, communication, risk, schedule, budget, quality, and ultimate successful delivery of projects.</p>
                <p>My primary focus was leading projects within the retail arm of the bank, I also acted as a single point of contact representing the retail banking business unit on large-scale, enterprise wide initiatives, playing a leading role in stakeholder, resource and organizational change management.</p>
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            <div class="resume-date text-md-right">
                <span class="text-primary">March 2013 - September 2017</span>
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                <h2 class="mb-0">Senior Business Analyst, Business Transformation</h2>
                <h3 class="mb-3">ATB Financial · Calgary, Canada</h3>
                <p>Working with the Business Transformation team allowed me to take the work I had been doing on behalf of ATB's Customer Acquisition and Care teams for some time and apply the same approach, methodologies and tools to initiatives with a broader scope and wider benefit.</p>
                <p>Taking on a mix of business analysis and project management functions, my primary focus was working closely with technical partners and stakeholders, using six sigma and lean methodologies to deliver optimized business processes along with technology that supported and complimented them.</p>
            </div>
            <div class="resume-date text-md-right">
                <span class="text-primary">May 2013 - November 2014</span>
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        <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
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                <h2 class="mb-0">Business Banking Specialist</h2>
                <h3 class="mb-3">HSBC · Swansea, United Kingdom</h3>
                <p>Acted as the primary point of contact for small and medium business customers based throughout the UK and beyond, providing banking support and services. Assisted with transactional queries both simple and complex. Sold and advised clients on a wide variety of products and services. Demonstrated a commitment to providing industry leading levels of customer service, and received multiple individual awards for excellent customer satisfaction scores.</p>
            </div>
            <div class="resume-date text-md-right">
                <span class="text-primary">March 2013 - Present</span>
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</section>

<section class="resume-section d-flex align-items-center" id="education">
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        <h1>Education</h1>
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                <h2 class="mb-0">Extension Certificate, Project Management</h2>
                <h3 class="mb-3">Mount Royal University · Calgary, Canada</h3>
                <p>Achieved an A+ grade in a project management extension certificate. This program provides a thorough foundation in the project management knowledge areas recognized by the project management institute. It also provides the foundation to prepare for the Certified Associate in Project Management (CAPM)® and Project Management Professional (PMP)® credential.</p>
            </div>
            <div class="resume-date text-md-right">
                <span class="text-primary">2014 - 2016</span>
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        <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
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                <h2 class="mb-0">Extension Certificate, Business Analysis</h2>
                <h3 class="mb-3">Mount Royal University · Calgary, Canada</h3>
                <p>Achieved an A+ grade in a business analysis extension certificate. This course explored the role and responsibilities of today’s business analyst, including industry recognized skills, tasks and knowledge areas.</p>
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            <div class="resume-date text-md-right">
                <span class="text-primary">2011 - 2012</span>
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                <h2 class="mb-0">A-Levels</h2>
                <h3 class="mb-3">Gorseinon Tertiary College · Swansea, United Kingdom</h3>
                <p>Achieved A-Level qualifications in Mathematics (Pure & Statistics), Economics and Computer Science, and an AS-Level qualification in Accounting.</p>
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            <div class="resume-date text-md-right">
                <span class="text-primary">1997 - 1999</span>
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        </div>

        <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
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                <h2 class="mb-0">General Certificate of Secondary Education</h2>
                <h3 class="mb-3">Pontarddulais Comprehensive School · Swansea, United Kingdom</h3>
                <p>Achieved GCSEs (UK equivalent of high-school) in English, English Literature, Mathematics, Science (double award), Information Systems, History, Music, French and German.</p>
            </div>
            <div class="resume-date text-md-right">
                <span class="text-primary">1992 - 1997</span>
            </div>
        </div>
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</section>

<section class="resume-section d-flex align-items-center" id="certifications">
    <div class="w-100">
        <h1>Certifications</h1>
        <h2>First Aid</h2>
        <div class="subheading">Standard First Aid, Level C CPR and AED</div>
        <p>St John Ambulance Canada; Awarded October 2011</p>
        
        <h2>Call Handling</h2>
        <div class="subheading">Call Handling Operations NVQ, Level 3</div>
        <p>City &amp; Guilds UK; Awarded 2005</p>
        
        <div class="subheading">Call Handling NVQ, Level 2</div>
        <p>City &amp; Guilds UK; Awarded 2003</p>
        
        <h2>Customer Service</h2>
        <div class="subheading">Customer Service NVQ, Level 2</div>
        <p>City &amp; Guilds UK; Awarded 2003</p>
    </div>
</section>

<section class="resume-section d-flex align-items-center" id="press">
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        <h1>Press</h1>
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                        <h2 class="card-title">Connected RPA Delivers A Digital Workforce</h2>
                        <h3>Computerworld · June 2019</h3>
                        <p class="card-text">Robotic Process Automation is poised to make a positive impact on how work gets done. At the recent Blue Prism World event in Orlando, the potential for RPA was center stage. Find out what connected RPA can do for business -  today and tomorrow.</p>
                        <a href="https://www.computerworld.com/article/3401137/connected-rpa-delivers-a-digital-workforce.html" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a>
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                        <h2 class="card-title">This Canadian financial institution disrupted their industry with AI!</h2>
                        <h3>AI Week · August 2018</h3>
                        <p class="card-text">Any discussion of insurgents in the financial services industry and companies using artificial intelligence (AI) to get business value from their data would be incomplete if it didn't include ATB Financial, the largest Alberta-based financial...</p>
                        <a href="http://aiweek.io/finance-banking/this-canadian-financial-institution-disrupted-their-industry-with-ai/" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a>
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                        <h2 class="card-title">Why ATB Financial moved its entire organization to G Suite</h2>
                        <h3>TechRepublic · March 2018</h3>
                        <p class="card-text">This financial institution shares the changes and challenges it experienced while transitioning to G Suite.</p>
                        <a href="https://www.techrepublic.com/article/why-atb-financial-moved-its-entire-organization-to-g-suite/" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a>
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                        <h2 class="card-title">High-tech bank helps Edmonton's homeless access financial services</h2>
                        <h3>CBC · September 2017</h3>
                        <p class="card-text">In what's believed to be a first for Alberta, a bank is using biometric technology to help homeless people manage their money.</p>
                        <a href="https://www.cbc.ca/news/canada/edmonton/four-directions-financial-biometric-technology-homeless-1.4300538" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a>
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