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Jason Williams

4th Floor, 1207 11 Ave SW · Calgary, AB, T3C 0M5 · (587) 288-8242 · j@son-williams.ca

I've built my career on the notion that how work gets done is as impactful to results as what that work is. Most recently I've been leading intelligent process automation work: I build robots for a living.

Along the way I've developed an expertise in product management, lean six sigma, design thinking, agile software development, process management and gained experience in recruitment, coaching and people development, data visualization and even a little web development.

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Skills & Expertise

Product Management

  • Product strategy and roadmap development
  • Project charter development
  • Design thinking; Design sprint facilitation
  • User story mapping
  • Agile product ownership
  • Backlog grooming
  • Prioritization

Project Management

  • Business case development
  • Stakeholder management
  • Agile project management, especially Scrum
  • SAFe
  • Quality metric definition and control
  • Work breakdown and scheduling
  • Budgeting
  • Change management
  • Risk management
  • Communication planning

Lean Six-Sigma

  • 6σ project management (DMAIC and DMADV)
  • Value stream mapping
  • Value-add analysis and waste (muda) reduction
  • Kaizen facilitation
  • Root causes analysis
  • Visual management
  • Kanban

Business Analysis

  • Opportunity evaluation
  • Requirement elicitation and documentation
  • Process and workflow modelling
  • Risk assessment, tracking and management
  • Solution analysis
  • Solution validation and assessment
  • Functional design

Business Technology

  • Google G-Suite
  • Microsoft Office suite, including Visio, Project
  • JIRA
  • Confluence
  • Microsoft SharePoint
  • ARIS (business process modelling and management tool)
  • Google Data Studio
  • SAP (including SAP personas)
  • VBA, Google Apps Script, JavaScript
  • MiniTab (6σ statistical analysis tool)

Experience Highlights

See more of my career experience on my LinkedIn profile.

Senior Manager, Intelligent Process Automation

ATB Financial · Calgary, Canada

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January 2018 - Present

Project Manager, Retail Financial Services

ATB Financial · Calgary, Canada

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March 2013 - September 2017

Senior Business Analyst, Business Transformation

ATB Financial · Calgary, Canada

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May 2013 - November 2014

Business Banking Specialist

HSBC · Swansea, United Kingdom

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March 2013 - Present

Education

Extension Certificate, Project Management

Mount Royal University · Calgary, Canada

Achieved an A+ grade in a project management extension certificate. This program provides a thorough foundation in the project management knowledge areas recognized by the project management institute. It also provides the foundation to prepare for the Certified Associate in Project Management (CAPM)® and Project Management Professional (PMP)® credential.

2014 - 2016

Extension Certificate, Business Analysis

Mount Royal University · Calgary, Canada

Achieved an A+ grade in a business analysis extension certificate. This course explored the role and responsibilities of today’s business analyst, including industry recognized skills, tasks and knowledge areas.

2011 - 2012

A-Levels

Gorseinon Tertiary College · Swansea, United Kingdom

Achieved A-Level qualifications in Mathematics (Pure & Statistics), Economics and Computer Science, and an AS-Level qualification in Accounting.

1997 - 1999

General Certificate of Secondary Education

Pontarddulais Comprehensive School · Swansea, United Kingdom

Achieved GCSEs (UK equivalent of high-school) in English, English Literature, Mathematics, Science (double award), Information Systems, History, Music, French and German.

1992 - 1997

Certifications

First Aid

Standard First Aid, Level C CPR and AED

St John Ambulance Canada; Awarded October 2011

Call Handling

Call Handling Operations NVQ, Level 3

City & Guilds UK; Awarded 2005

Call Handling NVQ, Level 2

City & Guilds UK; Awarded 2003

Customer Service

Customer Service NVQ, Level 2

City & Guilds UK; Awarded 2003

Press

Connected RPA Delivers A Digital Workforce

Computerworld · June 2019

Robotic Process Automation is poised to make a positive impact on how work gets done. At the recent Blue Prism World event in Orlando, the potential for RPA was center stage. Find out what connected RPA can do for business - today and tomorrow.

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This Canadian financial institution disrupted their industry with AI!

AI Week · August 2018

Any discussion of insurgents in the financial services industry and companies using artificial intelligence (AI) to get business value from their data would be incomplete if it didn't include ATB Financial, the largest Alberta-based financial...

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Why ATB Financial moved its entire organization to G Suite

TechRepublic · March 2018

This financial institution shares the changes and challenges it experienced while transitioning to G Suite.

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High-tech bank helps Edmonton's homeless access financial services

CBC · September 2017

In what's believed to be a first for Alberta, a bank is using biometric technology to help homeless people manage their money.

Read Article