I've built my career around my expertise in finding efficiencies and bringing the benefits of process improvement initiatives to a wise variety of business areas within the organizations I've worked with. My current role as a project manager expands upon my experience in end-to-end project leadership and oversight by affording me the opportunity to work on initiatives that include a more significant IT component than I had previously taken on.
During the earlier stages of my career my focus was on bringing the benefits of lean six-sigma based initiatives to the contact centre environment, but during my tenure with ATB Financial I've had an opportunity to broaden my scope of work. My current responsibilities allow me to affect improvement and innovation at an organizational level by championing, overseeing and leading projects that bring benefits to customers, staff and the organization alike.
Along the way I've developed an expertise in banking and personal finance and gained experience in recruitment, coaching and people development, process management, data visualization and even a little web development.
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