Update contact me and resume pages with new work address and details of new position. Fixes #57

This commit is contained in:
Jason Williams 2020-10-28 16:35:16 -06:00
parent b5014cae5b
commit d3b4fd851b
2 changed files with 338 additions and 327 deletions

View File

@ -24,26 +24,26 @@ recaptcha_type = "image"
recaptcha_size = "invisible" recaptcha_size = "invisible"
emails_date_format = "Y-m-d" emails_date_format = "Y-m-d"
== ==
<div class="row"> <div class="row">
<div class="col-lg-7"> <div class="col-lg-7">
<h1>Contact Me</h1> <h1>Contact Me</h1>
<p>The simplest and quickest way to contact me is by completing the form below.</p> <p>The simplest and quickest way to contact me is by completing the form below.</p>
{% component 'contactform' %} {% component 'contactform' %}
</div> </div>
<div class="col-lg-5"> <div class="col-lg-5">
<h2>Old School</h2> <h2>Old School</h2>
<p>Sometimes the more traditional ways of getting in touch are just better...</p> <p>Sometimes the more traditional ways of getting in touch are just better...</p>
<p><img style="width: 100%;" src="https://api.mapbox.com/styles/v1/jason32dev/ckgehopjc2o1y19o09aqs4x11/static/pin-l+B05C71(-113.9771279,51.1112454)/-113.9771279,51.1112454,14,0/545x150@2x?access_token=pk.eyJ1IjoiamFzb24zMmRldiIsImEiOiJjazFsNHd5djcwMXptM2htbW8zM3MyZGxuIn0.-TtNNGFysQPQRfGR1P8DUA"></p> <p><img style="width: 100%;" src="https://api.mapbox.com/styles/v1/jason32dev/ckgehopjc2o1y19o09aqs4x11/static/pin-l+B05C71(-113.9771279,51.1112454)/-113.9771279,51.1112454,14,0/545x150@2x?access_token=pk.eyJ1IjoiamFzb24zMmRldiIsImEiOiJjazFsNHd5djcwMXptM2htbW8zM3MyZGxuIn0.-TtNNGFysQPQRfGR1P8DUA"></p>
<p>3699 63 Ave NW,<br> <p>3699 63 Ave NE,<br>
Calgary, AB, T3J 0G7</p> Calgary, AB, T3J 0G7</p>
<p><a href="tel:+18252575025">(825) 257-5025</a></p> <p><a href="tel:+18252575025">(825) 257-5025</a></p>
<h2>New Cool</h2> <h2>New Cool</h2>
<p>...and sometimes it's better to keep up with the times.</p> <p>...and sometimes it's better to keep up with the times.</p>
{% partial 'social' nocode = true nocontact = true %} {% partial 'social' nocode = true nocontact = true %}
</div> </div>
<div class="col-lg-7"> <div class="col-lg-7">
<h2>Encryption</h2> <h2>Encryption</h2>
<p>If you wish, you may use my <a href="/pgp"><i class="fas fa-key"></i> PGP public key</a> to encrypt anything that you send me.</p> <p>If you wish, you may use my <a href="/pgp"><i class="fas fa-key"></i> PGP public key</a> to encrypt anything that you send me.</p>
</div> </div>
</div> </div>

View File

@ -4,312 +4,323 @@ layout = "sidesubmenu"
is_hidden = 0 is_hidden = 0
== ==
<?php <?php
function onStart() function onStart()
{ {
$this['sideMenu'] = 'resumemenu'; $this['sideMenu'] = 'resumemenu';
$this->addCss('assets/css/resume.css'); $this->addCss('assets/css/resume.css');
$this->addJs('https://cdnjs.cloudflare.com/ajax/libs/jquery-easing/1.4.1/jquery.easing.min.js'); $this->addJs('https://cdnjs.cloudflare.com/ajax/libs/jquery-easing/1.4.1/jquery.easing.min.js');
$this->addJs('assets/javascript/resume.js'); $this->addJs('assets/javascript/resume.js');
} }
?> ?>
== ==
<section class="resume-section d-flex align-items-center" id="summary"> <section class="resume-section d-flex align-items-center" id="summary">
<div class="w-100"> <div class="w-100">
<h1 class="master">Jason <span class="altaccent">Williams</span></h1> <h1 class="master">Jason <span class="altaccent">Williams</span></h1>
<div class="mt-n1 mb-5">4<sup>th</sup> Floor, 1207 11 Ave SW · Calgary, AB, T3C 0M5 · <a href="tel:+18252575025">(825) 257-5025</a> · <a href="/contact">&#106;&#64;&#115;&#111;&#110;&#45;&#119;&#105;&#108;&#108;&#105;&#97;&#109;&#115;&#46;&#99;&#97;</a> <div class="mt-n1 mb-5">3699 63 Ave NE · Calgary, AB, T3J 0G7 · <a href="tel:+18252575025">(825) 257-5025</a> · <a href="/contact">&#106;&#64;&#115;&#111;&#110;&#45;&#119;&#105;&#108;&#108;&#105;&#97;&#109;&#115;&#46;&#99;&#97;</a>
</div> </div>
<p class="main">I've built my career on the notion that <em>how</em> work gets done is as impactful to results as <em>what</em> that work is. Most recently I've been leading <a href="https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/intelligent-process-automation-the-engine-at-the-core-of-the-next-generation-operating-model">intelligent process automation</a> work: I build robots for a living.</p> <p class="main">I've built my career on the notion that <em>how</em> work gets done is as impactful to results as <em>what</em> that work is. Most recently I've been leading <a href="https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/intelligent-process-automation-the-engine-at-the-core-of-the-next-generation-operating-model">intelligent process automation</a> work: I build robots for a living.</p>
<p class="mb-5">Along the way I've developed an expertise in product management, lean six sigma, design thinking, agile software development, process management and gained experience in recruitment, coaching and people development, data visualization and even a little web development.</p> <p class="mb-5">Along the way I've developed an expertise in product management, lean six sigma, design thinking, agile software development, process management and gained experience in recruitment, coaching and people development, data visualization and even a little web development.</p>
{% partial 'social' noinfrequent = true nocode = true %} {% partial 'social' noinfrequent = true nocode = true %}
</div> </div>
</section> </section>
<section class="resume-section d-flex align-items-center" id="skills"> <section class="resume-section d-flex align-items-center" id="skills">
<div class="w-100"> <div class="w-100">
<h1>Skills &amp; Expertise</h1> <h1>Skills &amp; Expertise</h1>
<div class="col-container masonry masonry-horizontal"> <div class="col-container masonry masonry-horizontal">
<div class="masonry-item col-sm-6 col-xl-4"> <div class="masonry-item col-sm-6 col-xl-4">
<div class="card card-inline inline"> <div class="card card-inline inline">
<div class="card-body"> <div class="card-body">
<h2 class="card-title">Product Management</h2> <h2 class="card-title">Product Management</h2>
<ul> <ul>
<li>Product strategy and roadmap development</li> <li>Product strategy and roadmap development</li>
<li>Project charter development</li> <li>Project charter development</li>
<li>Design thinking; Design sprint facilitation</li> <li>Design thinking; Design sprint facilitation</li>
<li>User story mapping</li> <li>User story mapping</li>
<li>Agile product ownership</li> <li>Agile product ownership</li>
<li>Backlog grooming</li> <li>Backlog grooming</li>
<li>Prioritization</li> <li>Prioritization</li>
</ul> </ul>
</div> </div>
</div> </div>
</div> </div>
<div class="masonry-item col-sm-6 col-xl-4"> <div class="masonry-item col-sm-6 col-xl-4">
<div class="card card-inline inline"> <div class="card card-inline inline">
<div class="card-body"> <div class="card-body">
<h2 class="card-title">Project Management</h2> <h2 class="card-title">Project Management</h2>
<ul> <ul>
<li>Business case development</li> <li>Business case development</li>
<li>Stakeholder management</li> <li>Stakeholder management</li>
<li>Agile project management, especially Scrum</li> <li>Agile project management, especially Scrum</li>
<li>SAFe</li> <li>SAFe</li>
<li>Quality metric definition and control</li> <li>Quality metric definition and control</li>
<li>Work breakdown and scheduling</li> <li>Work breakdown and scheduling</li>
<li>Budgeting</li> <li>Budgeting</li>
<li>Change management</li> <li>Change management</li>
<li>Risk management</li> <li>Risk management</li>
<li>Communication planning</li> <li>Communication planning</li>
</ul> </ul>
</div> </div>
</div> </div>
</div> </div>
<div class="masonry-item col-sm-6 col-xl-4"> <div class="masonry-item col-sm-6 col-xl-4">
<div class="card card-inline inline"> <div class="card card-inline inline">
<div class="card-body"> <div class="card-body">
<h2 class="card-title">Lean Six-Sigma</h2> <h2 class="card-title">Lean Six-Sigma</h2>
<ul> <ul>
<li>6σ project management (DMAIC and DMADV)</li> <li>6σ project management (DMAIC and DMADV)</li>
<li>Value stream mapping</li> <li>Value stream mapping</li>
<li>Value-add analysis and waste (muda) reduction</li> <li>Value-add analysis and waste (muda) reduction</li>
<li>Kaizen facilitation</li> <li>Kaizen facilitation</li>
<li>Root causes analysis</li> <li>Root causes analysis</li>
<li>Visual management</li> <li>Visual management</li>
<li>Kanban</li> <li>Kanban</li>
</ul> </ul>
</div> </div>
</div> </div>
</div> </div>
<div class="masonry-item col-sm-6 col-xl-4"> <div class="masonry-item col-sm-6 col-xl-4">
<div class="card card-inline inline"> <div class="card card-inline inline">
<div class="card-body"> <div class="card-body">
<h2 class="card-title">Business Analysis</h2> <h2 class="card-title">Business Analysis</h2>
<ul> <ul>
<li>Opportunity evaluation</li> <li>Opportunity evaluation</li>
<li>Requirement elicitation and documentation</li> <li>Requirement elicitation and documentation</li>
<li>Process and workflow modelling</li> <li>Process and workflow modelling</li>
<li>Risk assessment, tracking and management</li> <li>Risk assessment, tracking and management</li>
<li>Solution analysis</li> <li>Solution analysis</li>
<li>Solution validation and assessment</li> <li>Solution validation and assessment</li>
<li>Functional design</li> <li>Functional design</li>
</ul> </ul>
</div> </div>
</div> </div>
</div> </div>
<div class="masonry-item col-sm-6 col-xl-4"> <div class="masonry-item col-sm-6 col-xl-4">
<div class="card card-inline inline"> <div class="card card-inline inline">
<div class="card-body"> <div class="card-body">
<h2 class="card-title">Business Technology</h2> <h2 class="card-title">Business Technology</h2>
<ul> <ul>
<li>Google G-Suite</li> <li>Google G-Suite</li>
<li>Microsoft Office suite, including Visio, Project</li> <li>Microsoft Office suite, including Visio, Project</li>
<li>JIRA</li> <li>JIRA</li>
<li>Confluence</li> <li>Confluence</li>
<li>Microsoft SharePoint <li>Microsoft SharePoint
<li>ARIS (business process modelling and management tool)</li> <li>ARIS (business process modelling and management tool)</li>
<li>Google Data Studio</li> <li>Google Data Studio</li>
<li>SAP (including SAP personas)</li> <li>SAP (including SAP personas)</li>
<li>VBA, Google Apps Script, JavaScript</li> <li>VBA, Google Apps Script, JavaScript</li>
<li>MiniTab (6σ statistical analysis tool)</li> <li>MiniTab (6σ statistical analysis tool)</li>
</ul> </ul>
</div> </div>
</div> </div>
</div> </div>
</div> </div>
</div> </div>
</section> </section>
<section class="resume-section d-flex align-items-center" id="experience"> <section class="resume-section d-flex align-items-center" id="experience">
<div class="w-100"> <div class="w-100">
<h1 class="mb-0">Experience Highlights</h1> <h1 class="mb-0">Experience Highlights</h1>
<p class="mb-5 ml-1"><i class="fab fa-linkedin"></i> See more of my career experience on <a href="#">my LinkedIn profile</a>.</p> <p class="mb-5 ml-1"><i class="fab fa-linkedin"></i> See more of my career experience on <a href="#">my LinkedIn profile</a>.</p>
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5"> <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
<div class="resume-content"> <div class="resume-content">
<h2 class="mb-0">Senior Manager, Intelligent Process Automation</h2> <h2 class="mb-0">Director, Strategic Initiatives</h2>
<h3 class="mb-3">ATB Financial · Calgary, Canada</h3> <h3 class="mb-3">ATB Financial · Calgary, Canada</h3>
<p>As a product manager for automation Ive had the opportunity to bring together elements of design thinking and Lean with techniques for process management and Agile project management to help grow ATBs capabilities in intelligent process automation from a single squad attempting to automate processes in a like-for-like way to a mature team operating from a well established framework.</p> <p>My team and I bring ATB's strategies to life as they relate to the people, technology and spaces that make up our retail branch network across Alberta. I'm responsible for the successful delivery of all manner of projects relating to this.</p>
<p>In addition to playing a leading role in developing that framework I also led the teams efforts in federating that model: establishing a centre of excellence within the automation team while decentralizing the capabilities by teaching other teams how to automate their business processes as well as leading the development of automation products for loan servicing, Mastercard and deposit maintenance.</p> </div>
</div> <div class="resume-date text-md-right">
<div class="resume-date text-md-right"> <span class="text-primary">October 2020 - Present</span>
<span class="text-primary">January 2018 - Present</span> </div>
</div> </div>
</div>
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5"> <div class="resume-content">
<div class="resume-content"> <h2 class="mb-0">Senior Manager, Intelligent Process Automation</h2>
<h2 class="mb-0">Manager, Work Reimagined Labs</h2> <h3 class="mb-3">ATB Financial · Calgary, Canada</h3>
<h3 class="mb-3">ATB Financial · Calgary, Canada</h3> <p>As a product manager for automation I brought together elements of design thinking and Lean with techniques for process management and Agile project management to help grow ATBs capabilities in intelligent process automation.</p>
<p>Responsible for helping teams across the organization reimagine their business processes to better take advantage of new, more collaborative tools. My focus was on establishing a framework and a playbook for this that borrowed heavily from the “Design Sprint” methodology for design thinking popularized at Google Ventures. I led a team of lab facilitators.</p> <p>I led squads responsible for automating loan servicing, Mastercard and deposit maintenance processes, and also established a federated model that established a centre of excellence within the automation team while decentralizing ATB's automation capabilities.</p>
</div> </div>
<div class="resume-date text-md-right"> <div class="resume-date text-md-right">
<span class="text-primary">September 2017 - January 2018</span> <span class="text-primary">January 2018 - October 2020</span>
</div> </div>
</div> </div>
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5"> <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
<div class="resume-content"> <div class="resume-content">
<h2 class="mb-0">Project Manager, Retail Financial Services</h2> <h2 class="mb-0">Manager, Work Reimagined Labs</h2>
<h3 class="mb-3">ATB Financial · Calgary, Canada</h3> <h3 class="mb-3">ATB Financial · Calgary, Canada</h3>
<p>Expanding upon my already proven ability to lead projects from inception to completion on time and on budget, the project manager role afforded me the opportunity to build and lead effective project teams. Responsible for project planning, management of project stakeholders, communication, risk, schedule, budget, quality, and ultimate successful delivery of projects.</p> <p>Responsible for helping teams across the organization reimagine their business processes to better take advantage of new, more collaborative tools. My focus was on establishing a framework and a playbook for this that borrowed heavily from the “Design Sprint” methodology for design thinking popularized at Google Ventures. I led a team of lab facilitators.</p>
<p>My primary focus was leading projects within the retail arm of the bank, I also acted as a single point of contact representing the retail banking business unit on large-scale, enterprise wide initiatives, playing a leading role in stakeholder, resource and organizational change management.</p> </div>
</div> <div class="resume-date text-md-right">
<div class="resume-date text-md-right"> <span class="text-primary">September 2017 - January 2018</span>
<span class="text-primary">November 2014 - September 2017</span> </div>
</div> </div>
</div>
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5"> <div class="resume-content">
<div class="resume-content"> <h2 class="mb-0">Project Manager, Retail Financial Services</h2>
<h2 class="mb-0">Senior Business Analyst, Business Transformation</h2> <h3 class="mb-3">ATB Financial · Calgary, Canada</h3>
<h3 class="mb-3">ATB Financial · Calgary, Canada</h3> <p>Expanding upon my already proven ability to lead projects from inception to completion on time and on budget, the project manager role afforded me the opportunity to build and lead effective project teams. Responsible for project planning, management of project stakeholders, communication, risk, schedule, budget, quality, and ultimate successful delivery of projects.</p>
<p>Working with the Business Transformation team allowed me to take the work I had been doing on behalf of ATB's Customer Acquisition and Care teams for some time and apply the same approach, methodologies and tools to initiatives with a broader scope and wider benefit.</p> <p>My primary focus was leading projects within the retail arm of the bank, I also acted as a single point of contact representing the retail banking business unit on large-scale, enterprise wide initiatives, playing a leading role in stakeholder, resource and organizational change management.</p>
<p>Taking on a mix of business analysis and project management functions, my primary focus was working closely with technical partners and stakeholders, using six sigma and lean methodologies to deliver optimized business processes along with technology that supported and complimented them.</p> </div>
</div> <div class="resume-date text-md-right">
<div class="resume-date text-md-right"> <span class="text-primary">November 2014 - September 2017</span>
<span class="text-primary">May 2013 - November 2014</span> </div>
</div> </div>
</div>
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5"> <div class="resume-content">
<div class="resume-content"> <h2 class="mb-0">Senior Business Analyst, Business Transformation</h2>
<h2 class="mb-0">Business Banking Specialist</h2> <h3 class="mb-3">ATB Financial · Calgary, Canada</h3>
<h3 class="mb-3">HSBC · Swansea, United Kingdom</h3> <p>Working with the Business Transformation team allowed me to take the work I had been doing on behalf of ATB's Customer Acquisition and Care teams for some time and apply the same approach, methodologies and tools to initiatives with a broader scope and wider benefit.</p>
<p>Acted as the primary point of contact for small and medium business customers based throughout the UK and beyond, providing banking support and services. Assisted with transactional queries both simple and complex. Sold and advised clients on a wide variety of products and services. Demonstrated a commitment to providing industry leading levels of customer service, and received multiple individual awards for excellent customer satisfaction scores.</p> <p>Taking on a mix of business analysis and project management functions, my primary focus was working closely with technical partners and stakeholders, using six sigma and lean methodologies to deliver optimized business processes along with technology that supported and complimented them.</p>
</div> </div>
<div class="resume-date text-md-right"> <div class="resume-date text-md-right">
<span class="text-primary">March 2010 - July 2010</span> <span class="text-primary">May 2013 - November 2014</span>
</div> </div>
</div> </div>
</div>
</section> <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
<div class="resume-content">
<section class="resume-section d-flex align-items-center" id="education"> <h2 class="mb-0">Business Banking Specialist</h2>
<div class="w-100"> <h3 class="mb-3">HSBC · Swansea, United Kingdom</h3>
<h1>Education</h1> <p>Acted as the primary point of contact for small and medium business customers based throughout the UK and beyond, providing banking support and services. Assisted with transactional queries both simple and complex. Sold and advised clients on a wide variety of products and services. Demonstrated a commitment to providing industry leading levels of customer service, and received multiple individual awards for excellent customer satisfaction scores.</p>
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5"> </div>
<div class="resume-content"> <div class="resume-date text-md-right">
<h2 class="mb-0">Extension Certificate, Project Management</h2> <span class="text-primary">March 2010 - July 2010</span>
<h3 class="mb-3">Mount Royal University · Calgary, Canada</h3> </div>
<p>Achieved an A+ grade in a project management extension certificate. This program provides a thorough foundation in the project management knowledge areas recognized by the project management institute. It also provides the foundation to prepare for the Certified Associate in Project Management (CAPM)® and Project Management Professional (PMP)® credential.</p> </div>
</div> </div>
<div class="resume-date text-md-right"> </section>
<span class="text-primary">2014 - 2016</span>
</div> <section class="resume-section d-flex align-items-center" id="education">
</div> <div class="w-100">
<h1>Education</h1>
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5"> <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
<div class="resume-content"> <div class="resume-content">
<h2 class="mb-0">Extension Certificate, Business Analysis</h2> <h2 class="mb-0">Extension Certificate, Project Management</h2>
<h3 class="mb-3">Mount Royal University · Calgary, Canada</h3> <h3 class="mb-3">Mount Royal University · Calgary, Canada</h3>
<p>Achieved an A+ grade in a business analysis extension certificate. This course explored the role and responsibilities of todays business analyst, including industry recognized skills, tasks and knowledge areas.</p> <p>Achieved an A+ grade in a project management extension certificate. This program provides a thorough foundation in the project management knowledge areas recognized by the project management institute. It also provides the foundation to prepare for the Certified Associate in Project Management (CAPM)® and Project Management Professional (PMP)® credential.</p>
</div> </div>
<div class="resume-date text-md-right"> <div class="resume-date text-md-right">
<span class="text-primary">2011 - 2012</span> <span class="text-primary">2014 - 2016</span>
</div> </div>
</div> </div>
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5"> <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
<div class="resume-content"> <div class="resume-content">
<h2 class="mb-0">A-Levels</h2> <h2 class="mb-0">Extension Certificate, Business Analysis</h2>
<h3 class="mb-3">Gorseinon Tertiary College · Swansea, United Kingdom</h3> <h3 class="mb-3">Mount Royal University · Calgary, Canada</h3>
<p>Achieved A-Level qualifications in Mathematics (Pure & Statistics), Economics and Computer Science, and an AS-Level qualification in Accounting.</p> <p>Achieved an A+ grade in a business analysis extension certificate. This course explored the role and responsibilities of todays business analyst, including industry recognized skills, tasks and knowledge areas.</p>
</div> </div>
<div class="resume-date text-md-right"> <div class="resume-date text-md-right">
<span class="text-primary">1997 - 1999</span> <span class="text-primary">2011 - 2012</span>
</div> </div>
</div> </div>
<div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5"> <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
<div class="resume-content"> <div class="resume-content">
<h2 class="mb-0">General Certificate of Secondary Education</h2> <h2 class="mb-0">A-Levels</h2>
<h3 class="mb-3">Pontarddulais Comprehensive School · Swansea, United Kingdom</h3> <h3 class="mb-3">Gorseinon Tertiary College · Swansea, United Kingdom</h3>
<p>Achieved GCSEs (UK equivalent of high-school) in English, English Literature, Mathematics, Science (double award), Information Systems, History, Music, French and German.</p> <p>Achieved A-Level qualifications in Mathematics (Pure & Statistics), Economics and Computer Science, and an AS-Level qualification in Accounting.</p>
</div> </div>
<div class="resume-date text-md-right"> <div class="resume-date text-md-right">
<span class="text-primary">1992 - 1997</span> <span class="text-primary">1997 - 1999</span>
</div> </div>
</div> </div>
</div>
</section> <div class="resume-item d-flex flex-column flex-md-row justify-content-between mb-5">
<div class="resume-content">
<section class="resume-section d-flex align-items-center" id="certifications"> <h2 class="mb-0">General Certificate of Secondary Education</h2>
<div class="w-100"> <h3 class="mb-3">Pontarddulais Comprehensive School · Swansea, United Kingdom</h3>
<h1>Certifications</h1> <p>Achieved GCSEs (UK equivalent of high-school) in English, English Literature, Mathematics, Science (double award), Information Systems, History, Music, French and German.</p>
<h2>First Aid</h2> </div>
<div class="subheading">Standard First Aid, Level C CPR and AED</div> <div class="resume-date text-md-right">
<p>St John Ambulance Canada; Awarded October 2011</p> <span class="text-primary">1992 - 1997</span>
</div>
<h2>Call Handling</h2> </div>
<div class="subheading">Call Handling Operations NVQ, Level 3</div> </div>
<p>City &amp; Guilds UK; Awarded 2005</p> </section>
<div class="subheading">Call Handling NVQ, Level 2</div> <section class="resume-section d-flex align-items-center" id="certifications">
<p>City &amp; Guilds UK; Awarded 2003</p> <div class="w-100">
<h1>Certifications</h1>
<h2>Customer Service</h2> <h2>First Aid</h2>
<div class="subheading">Customer Service NVQ, Level 2</div> <div class="subheading">Standard First Aid, Level C CPR and AED</div>
<p>City &amp; Guilds UK; Awarded 2003</p> <p>St John Ambulance Canada; Awarded October 2011</p>
</div>
</section> <h2>Call Handling</h2>
<div class="subheading">Call Handling Operations NVQ, Level 3</div>
<section class="resume-section d-flex align-items-center" id="press"> <p>City &amp; Guilds UK; Awarded 2005</p>
<div class="w-100">
<h1>Press</h1> <div class="subheading">Call Handling NVQ, Level 2</div>
<div class="col-container masonry masonry-horizontal"> <p>City &amp; Guilds UK; Awarded 2003</p>
<div class="masonry-item col-sm-6 col-xl-4">
<div class="card"> <h2>Customer Service</h2>
<img class="card-img-top" src="{{ 'istock-1051617224-100798650-large.jpg' | media }}"> <div class="subheading">Customer Service NVQ, Level 2</div>
<div class="card-body"> <p>City &amp; Guilds UK; Awarded 2003</p>
<h2 class="card-title">Connected RPA Delivers A Digital Workforce</h2> </div>
<h3>Computerworld · June 2019</h3> </section>
<p class="card-text">Robotic Process Automation is poised to make a positive impact on how work gets done. At the recent Blue Prism World event in Orlando, the potential for RPA was center stage. Find out what connected RPA can do for business - today and tomorrow.</p>
<a href="https://www.computerworld.com/article/3401137/connected-rpa-delivers-a-digital-workforce.html" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a> <section class="resume-section d-flex align-items-center" id="press">
</div> <div class="w-100">
</div> <h1>Press</h1>
</div> <div class="col-container masonry masonry-horizontal">
<div class="masonry-item col-sm-6 col-xl-4">
<div class="masonry-item col-sm-6 col-xl-4"> <div class="card">
<div class="card"> <img class="card-img-top" src="{{ 'istock-1051617224-100798650-large.jpg' | media }}">
<img class="card-img-top" src="{{ 'disrupting-industry.png' | media }}"> <div class="card-body">
<div class="card-body"> <h2 class="card-title">Connected RPA Delivers A Digital Workforce</h2>
<h2 class="card-title">This Canadian financial institution disrupted their industry with AI!</h2> <h3>Computerworld · June 2019</h3>
<h3>AI Week · August 2018</h3> <p class="card-text">Robotic Process Automation is poised to make a positive impact on how work gets done. At the recent Blue Prism World event in Orlando, the potential for RPA was center stage. Find out what connected RPA can do for business - today and tomorrow.</p>
<p class="card-text">Any discussion of insurgents in the financial services industry and companies using artificial intelligence (AI) to get business value from their data would be incomplete if it didn't include ATB Financial, the largest Alberta-based financial...</p> <a href="https://www.computerworld.com/article/3401137/connected-rpa-delivers-a-digital-workforce.html" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a>
<a href="http://aiweek.io/finance-banking/this-canadian-financial-institution-disrupted-their-industry-with-ai/" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a> </div>
</div> </div>
</div> </div>
</div>
<div class="masonry-item col-sm-6 col-xl-4">
<div class="masonry-item col-sm-6 col-xl-4"> <div class="card">
<div class="card"> <img class="card-img-top" src="{{ 'disrupting-industry.png' | media }}">
<img class="card-img-top" src="{{ 'atb-financial-g-suite.jpg' | media }}"> <div class="card-body">
<div class="card-body"> <h2 class="card-title">This Canadian financial institution disrupted their industry with AI!</h2>
<h2 class="card-title">Why ATB Financial moved its entire organization to G Suite</h2> <h3>AI Week · August 2018</h3>
<h3>TechRepublic · March 2018</h3> <p class="card-text">Any discussion of insurgents in the financial services industry and companies using artificial intelligence (AI) to get business value from their data would be incomplete if it didn't include ATB Financial, the largest Alberta-based financial...</p>
<p class="card-text">This financial institution shares the changes and challenges it experienced while transitioning to G Suite.</p> <a href="http://aiweek.io/finance-banking/this-canadian-financial-institution-disrupted-their-industry-with-ai/" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a>
<a href="https://www.techrepublic.com/article/why-atb-financial-moved-its-entire-organization-to-g-suite/" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a> </div>
</div> </div>
</div> </div>
</div>
<div class="masonry-item col-sm-6 col-xl-4">
<div class="masonry-item col-sm-6 col-xl-4"> <div class="card">
<div class="card"> <img class="card-img-top" src="{{ 'atb-financial-g-suite.jpg' | media }}">
<img class="card-img-top" src="{{ 'bryan-kenny.jpg' | media }}"> <div class="card-body">
<div class="card-body"> <h2 class="card-title">Why ATB Financial moved its entire organization to G Suite</h2>
<h2 class="card-title">High-tech bank helps Edmonton's homeless access financial services</h2> <h3>TechRepublic · March 2018</h3>
<h3>CBC · September 2017</h3> <p class="card-text">This financial institution shares the changes and challenges it experienced while transitioning to G Suite.</p>
<p class="card-text">In what's believed to be a first for Alberta, a bank is using biometric technology to help homeless people manage their money.</p> <a href="https://www.techrepublic.com/article/why-atb-financial-moved-its-entire-organization-to-g-suite/" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a>
<a href="https://www.cbc.ca/news/canada/edmonton/four-directions-financial-biometric-technology-homeless-1.4300538" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a> </div>
</div> </div>
</div> </div>
</div>
</div> <div class="masonry-item col-sm-6 col-xl-4">
</div> <div class="card">
<img class="card-img-top" src="{{ 'bryan-kenny.jpg' | media }}">
<div class="card-body">
<h2 class="card-title">High-tech bank helps Edmonton's homeless access financial services</h2>
<h3>CBC · September 2017</h3>
<p class="card-text">In what's believed to be a first for Alberta, a bank is using biometric technology to help homeless people manage their money.</p>
<a href="https://www.cbc.ca/news/canada/edmonton/four-directions-financial-biometric-technology-homeless-1.4300538" class="card-link float-right icon-link" data-toggle="tooltip" title="Read article"><i class="fas fa-share"></i></a>
</div>
</div>
</div>
</div>
</div>
</section> </section>